Stop asking questions. Become a Navigator!
03 mei 2020 
5 min. leestijd

Stop asking questions. Become a Navigator!

by Frank Dijkstra
Published in OR Magazine, December 2019

“Our director does not take us seriously. None of our questions are answered. We are informed either too late or not at all.”

Do you recognize this common complaint amongst Works Councils? The good news is, it does not have to be like this!

Being informed
Works Councils tend to bombard the director with questions – which is understandable, as you want to get acquainted with all the facts before giving your opinion. You don’t want to lose face by making statements that turn out to be incorrect. Besides, you have a right to a lot of information regarding the enterprise and workforce, based on Article 31 of the Works Council Act, particularly as regards topics subject to advisory powers or the right to (not) endorse.

Stop waiting!
However, asking (a lot of) questions does make for a passive attitude: one tends to sit around and wait for the answers. This could take a long time, sometimes weeks or months. While the Works Council is waiting, the management train is pulling ahead. They look at a problem from all angles, research matters and consult with different parties. They also think about solutions to the problem and the respective pros and cons. All the while, the Works Council is waiting. And by the time answers are provided, those often turn out to be not specific enough for the Works Council. So the Works Council draws up a new set of questions, and waits for answers again.

By this time, the director is getting annoyed. He or she sees the Works Council as a many-headed dragon; every time you slice off one of the heads, seven new ones grow in its place. Every answer leads to new questions. On top of that, many Works Councils submit questions the director cannot answer. Such as: ‘Will there be forced lay-offs?’ or ‘What will the organization structure look like?’. Questions like these can only be answered at a later date. They will follow from other deliberations and decisions that will have to be taken first.
Besides that, the director may be wondering why the Works Council needs all this detailed information. Are they going to re-do everything I did? Do they think they can? None of these factors motivate the director to cooperate with the Works Council. It is more of a pain than a pleasure for them.

This process is time-consuming and basically unnecessary, because the Works Council certainly is knowledgeable, but on a different matter. The Works Council may not have the same expertise as management regarding management tools. But they do have expertise in deciding what is important (or not) for employees and clients. Many Works Council members are part of the daily operations of the company and get a first-hand view from colleagues and clients. Without submitting a single question to the director about a subject, the Works Council can start to formulate his opinion on the topic. But the Works Council team will have to meet and take the time to do this. This time is in ample supply once you stop asking numerous questions and studying the documents management provides. There are ways to do this in an orderly and efficient manner. Furthermore, it is important that the Works Council systematically researches the workforce’s opinion on different matters.

Navigator Working Method
The Dutch Ministry of Social Affairs and Employment has financed the development and the spread of a method that could help Works Councils gain more traction: the Navigator Werkmethode van de Ondernemingsraad en PVT® (Navigator Working Method for the Works Council and Employee Representative Bodies). This method uses off-road car rallies as a metaphor. In this racing sport the driver drives the car, based on the guidance given by the navigator sitting next to them. Employee participation works along similar lines: the director is in the driving seat and the Works Council offers advice and consent to help the

The Navigator Working Method has three premises.

1. Do not ask questions, but make statements
Every substantive question increases the Works Council’s dependency. By declaring its own preliminary point of view, the Works Council will automatically be given the further information they need. There is no shame in having to change one’s opinion if and when the other party provides new relevant information. A Works Council that takes a stand, is less dependent on his partner in the consultation.

2. Not passive, but proactive
If you’re waiting to be asked for your opinion before you give it, you could be in for quite a long wait. And the longer you wait, the less your opinion will actually make a difference. Being informed at an early stage is not the same as being involved at an early stage. In the end, employee participation is all about optimizing the decision the director is intending to take. The only way to do that, is to provide input and create influence yourself.

3. Not because you have a right, but because you have real input
The Works Council does not become a serious consultation partner by automatically claiming their lawful rights, but by initiating a knowledgeable discussion about what should (and should not) be done.
That knowledge should definitely comprise knowledge of daily operations and clients, as management already has other types of knowledge at their disposal. The question ‘What do our employees and clients think?’ can best be answered by the people that represent these employees and clients.

Assessment points
Criteria, demands, or specifications – we call them ‘assessment points’. These specify what the end result of the decision-making, and the process towards it, should adhere to. They define not the solutions per se, but the road to solution according the Works Council. Assessment points are the instrument by which the Works Council can influence the decision-making process at the earliest possible stage and can consult the colleagues involved. Every action will lead to an adjustment of the list of assessment points. It is a continually evolving outline of the Council’s point of view. The Works Council will use the final list when deliberating a request for advice or consent.
An example of an assessment point about policy for sick leave: “The policy should be aimed at prevention, not repression.”

Case study: Uniface
Uniface is a Dutch IT company, owned by an American investor. The Works Council foresaw that Uniface would probably be sold in the near future. It therefore put together a first list of assessment points to which the buyer and general situation should adhere after the sale. They submitted this list to the Dutch director. Developments followed quickly, but the result was that the American investor came to the Netherlands to talk to the Works Council. It was decided not to sell the company (yet), and even to invest in it more.

Benefits for representatives in employee participation
Thanks to the Navigator Working Method:
 You will become proactive;
 Colleagues will feel represented by you;
 You can influence decisions that are to be taken;
 Consultation will be meaningful;
 You can do more in less time;
 Employee participation will feel rewarding again.

Benefits for managers
Thanks to the Navigator Working Method:
 The decision-making process will no longer be delayed;

 Consultation will be meaningful;
 You can consult with people representing the staff’s point of view;
 Communication proceeds along predicable lines;
 Management does not need to answer questions;
 There is a larger support base for necessary changes.

Over de schrijver
Wat de OR van mij kan verwachten Ik help ondernemingsraden om een serieuze partner te zijn van de bestuurder en het management. De OR brengt heldere inzichten in. Deze inzichten zijn gestoeld op een stevige relatie met de achterban. Ondernemingsraden functioneren goed, als ze niet steeds vragen stellen en afwachten, maar vanuit hun kracht in een vroeg stadium met een eigen visie komen op de beleidsterreinen die aan de orde zijn.Loopbaan Van oorsprong ben ik Neerlandicus. Later volgde ik marketing en management opleidingen. Tien jaar ben ik (project)manager geweest bij verschillende organisaties. In die rol had ik ook overleg met ondernemingsraden. Als adviseur en trainer heb ik gewerkt voor SBI Formaat, GITP, de Boertien Groep, Segment Opleidingen en Elsevier Congressen. Nu ben ik vele jaren onafhankelijk en kom ik bij uiteenlopende bedrijven en organisaties. Daardoor kan ik oplossingen uit de ene sector met succes inbrengen bij een andere sectorOpdrachtgeversTot mijn opdrachtgevers behoren onder andere Nike European Operations, GreenPeace, Blizzard Entertainment, Nationale Opera en Ballet, de Kamer van Koophandel, Gerechtstolken en -vertalers, Bureaus Jeugdzorg, Amaris Zorggroep, Atlant Zorggroep, Lelie Zorggroep, Zorggroep Manna, Dorcas Hulp & Ontwikkeling, Univé, DSM, Rabobanken, de Vrije Universiteit, gemeenten o.a. Delft, Deventer, Schiedam, Zutphen, provincie Zuid Holland en verschillende ministeries, Defensie, KLM, NedTrain en de Ombudsman.Verbinden Ik ben altijd bezig mensen met elkaar te verbinden. Daar ligt mijn kracht. Hoe belangrijk de ontplooiïng van ieders persoonlijke talenten ook is, de kracht van elke organisatie ligt in synergie: door goed overleg gezamenlijk oplossingen vinden.Mijn visie op medezeggenschap Ondernemingsraden kunnen bedrijven en hun medewerkers helpen om succesvol te zijn. Dat kunnen ze doen door hun praktische kennis en inzicht over de werkvloer en de klanten constructief in te brengen in het overleg. Ondernemingsraden functioneren goed, als ze niet steeds vragen stellen en afwachten, maar vanuit hun kracht in een vroeg stadium met een eigen visie komen op de beleidsterreinen die aan de orde zijn.English In the past I have been a manager of a business unit. I had to sit on the other side of the table, deliberating with Works Councils. Now I train and coach Works Councils and I have done so for many years in Dutch as well as in English.
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